We want you to love everything you purchase from Topo Designs, and stand by every item we make.
If you have questions about a Topo Designs product, or wish to speak to Customer Service for any reason, please reach out via:
Phone: (03) 5209 1981 - Business hours 9-14.
We are a small team, located in Torquay, Vic - we pick up the phone, answer your emails and wrap up your packs. We all love a speedy delivery, so we endeavour to ship your order within 24 hours on weekdays.
Orders placed on the weekend and public holidays are shipped the following working day.
Shipping is calculated at check out and your parcels are delivered by Australia Post, unless delivery address is in New Zealand in which case we ship with DHL express.
Returns & Exchanges
Eligible return requests must be received within 14 days of the delivery date.
Refunds for change of mind or sizing issues are available for full priced, online purchases made by credit card or PayPal only.
Afterpay purchases and sale items discounted by less than 30% are eligible for exchange, but not refund.
We do not accept returns or exchanges on items discounted by 30% or more so please choose carefully and contact us if you are unsure of sizing.
Please note, we do not accept returns on socks or undergarments.
Products for exchange or refund must be unused, in "as new" condition with all original packaging intact. The buyer is responsible for return shipping and handling expenses and assumes responsibility for the goods until received, so please return items using a trackable service and share details so we can monitor shipment.
Any refunds will be made via the payment method used to purchase and will be processed within one week of receipt of the returned item/s.
If your item/s are eligible for return then please initiate a return here.
Please await confirmation from customer service before posting goods.
Returns without prior arrangement may be rejected and return to customer at own expense.